Certain words within your terms and conditions or your policy summary have a particular meaning, shown below. Each time GFP Home Heating Care Ltd, use one of these words it will have the same meaning:
You/Your – The permanent occupier of the property as recorded on the application form and your domestic partner, children and other relatives who permanently reside with you at your property.

Property - Your principal place of residence, used for domestic purposes, including private flats and maisonettes all situated at the address on your terms and conditions but excluding bedsits/properties in multiple occupation and commercial premises.

We, Us, Our – GFP Home Heating Care Ltd, 114/116 Victoria Road Scarborough, YO11 1SL.                   

Boiler: The central heating boiler fired by natural gas, LPG or kerosene (excluding warm air heating) from the appliance isolating cock, including all manufacturers fitted components within the boiler together with the pump, motorised valves, thermostat, time, temperature and pressure controls. The maximum permissible output of your private domestic boiler is 60 kW/hr.

Central Heating System: all pipework from the appliance to radiators etc, motorised valves, pumps, controls, header tanks, (underfloor heating not included), domestic hot water cylinder (unvented, or pressurised cylinders not included).

Gas Fire: The gas fire fired by natural gas, or LPG(Liquid Petroleum Gas) from the appliance isolating cock including all manufactures fitted components together with gas scrollvalve, pilot light and controls, (Coals and Fireback not included, see “wearing items”).

Wall Heater: The wall heater fired by natural gas or LPG, from the appliance isolating cock including all manufactures fitted components, together with gas valve pilot lights and controls.

Appliance: Any of the above as is covered under your contract.

Breakdown and or Failure - Sudden or unforeseen electrical or mechanical malfunction of the Appliance, which renders the boiler inoperable

CORGI Registered Installer/contractor –an approved CORGI Registered Installer

Beyond Economical Repair - The point at which the CORGI Registered Installer estimates that the cost to repair your boiler exceeds its value (based on our scale of valuations according to age and boiler type). In the event of the boiler being found Beyond Economical Repair a £200 contribution will be made towards the replacement of the boiler, if the boiler is installed by GFP Home Heating Care Ltd.

GFP Home Heating Care Ltd contracts you may choose

What is included:

GFP 4000

This cover is aimed at providing you with total peace of mind by covering your boiler, central heating system and gas appliance for any repair work needed. Including Labour and Parts for all repairs

If your boiler is beyond economical repair or parts are no longer available and is less than seven years old GFP Home Heating Care Ltd, will replace it with a boiler of similar specification that complies to current regulations.

Unlimited call outs

Annual service which will remind you of ( if included in agreement )

Priority Breakdown Service

Freephone number 0800 0264244 direct to our Scarborough office

Advice about Your system or appliance from our experienced, professional engineers

GFP 3000
Same as GFP 4000, except that the labour and parts are for the boiler and central heating system only

GFP 2000
Same as GFP 4000, except that the labour and parts are for the boiler internal parts only.

Annual service

The above all come with an option to have an annual service and maintenance inspection.
The service engineer will service the appliance once per year, and also check for safe and efficient operation. of the appliance. A GFP Home Heating Care Ltd engineer will fill out a safety inspection report, and will provide you with a copy of this report for your records. GFP Home Heating Care Ltd, may inform you of any works that need to be carried out to prevent any future breakdown. You will be liable for the cost of these  works.
GFP Home Heating Care Ltd, will carry out this service once per year, at a similar time of year. Please note that GFP Home Heating Care Ltd, will try to service appliances outside of the heating season (heating season classed as October to March) to ensure a fast response to breakdowns in the heating season.

Spare Parts
If GFP Home Heating Care Ltd, do not carry the spare parts your repair needs on the day, GFP Home Heating Care Ltd, use a central stock of parts, which means GFP Home Heating Care Ltd, can get hold of most items on the following working day. Otherwise GFP Home Heating Care Ltd, will do all GFP Home Heating Care Ltd, reasonably can to obtain parts from oursuppliers

General  Exclusions

What is not included:

Annual servicing (on breakdown cover only) please note this is still a requirement of your agreement and proof of service will be requested on a yearly basis.  GFP Home Heating Care Ltd, can offer this service, please speak to your engineer.

Removing sludge or hard-water scale from the boiler or system.

Damage caused by hard water or limescale build up.

Replacing Your boiler if it is seven years old or more.

Repairing or replacing appliance flues that are not part of Your boiler or gas appliance.

Repairing or replacing decorative or specialist parts.

Replacing coals and firebacks.

Under floor heating systems.

High pressure or unvented Domestic hot water systems.

Domestic Hot Water pipe work, and any other equipment from the outlet of the cylinder or boiler.

Domestic Hot Water header tank and cold feed to the cylinder.

Replacing appliances( apart from boilers as stated earlier).

Replacing or repairing parts which do not affect how the system or appliance works.

Resetting controls (for example, thermostats and programmers following changes due to winter or summer seasons).

Unless GFP Home Heating Care Ltd, have caused it GFP Home Heating Care Ltd, will not be held responsible for any loss or damage to Your property (including cleaning ) caused by the appliance, boiler or system breaking down or leaking.

Any redecoration required following our work is Your responsibility, unless caused due to our negligence.

Breakdowns due to frozen condensate pipes.

Initial Inspection/Powerflush

GFP Home Heating Care Ltd, may give Your system an initial inspection. The engineer will carry out routine checks to ensure your appliance meets all relevant standards and determine the age/condition of the appliance and system. GFP Home Heating Care Ltd, will usually carry out this inspection 15 working days from the commencement of the cover, but may be longer during busy periods.

If the results of the inspection show there is limescale or hard water build up or sludge inside the boiler or system then a “Powerflush ” will be required at a charge to you,GFP Home Heating Care Ltd, will give you a discounted price on application.

If this inspection reveals a problem, GFP Home Heating Care Ltd, may inform you of the work required and what it will cost you for that work to be carried out.
Cancel the agreement and refund any money you have paid, less the cost of the initial inspection.
Advise you of an alternative product that is available to you. br /> GFP Home Heating Care Ltd, will usually carry out a service on the appliances when GFP Home Heating Care Ltd, carry out the initial inspection

Cancellation

GFP Home Heating Care Ltd, will cancel the contract if:

You have provided us with false information.
You do not make the agreed payment.
GFP Home Heating Care Ltd, find something wrong at the initial inspection.
GFP Home Heating Care Ltd, are not reasonably able to find spare parts to keep your appliance or system running.
Circumstances arise (including health and safety issues) which make it inappropriate, in our opinion, for the contract to continue.

If GFP Home Heating Care Ltd, cancel your agreement GFP Home Heating Care Ltd, will :
Give you a full refund if GFP Home Heating Care Ltd, find something wrong at the initial inspection, minus the cost of carrying out the initial inspection.
Give you a refund based on how long is left of any 12 month advance payment.

There will be a minimum payment of the price of a non-contract service if GFP Home Heating Care Ltd, have already carried out work or an inspection.
You may also cancel your agreement immediately, either after us letting you know about changes in prices or terms and conditions, or if GFP Home Heating Care Ltd, fail to do something which GFP Home Heating Care Ltd, should have done. In this case, you will receive a refund based on how much time is left of the relevant 12 month period or, if you agree, GFP Home Heating Care Ltd, will put things right and continue the contract.

Period of Agreement

GFP Home Heating Care Ltdwill arrange your agreement cover and agree service standards for the delivery of the cover provided by the agreement. If the agreement does not provide the cover you need, you should return your policy summary to GFP Home Heating Care Ltdat the address shown above (within 42 days of the policy start date) and your premium will be refunded in full, provided no claim has been made and minus the cost of any initial inspection. Please note that your statutory cancellation rights, which begin at the end of the wait period and run for 14 days, are included within this 42-day period.
The minimum period for which you may hold this policy is 12 months. GFP Home Heating Care Ltdwill arrange for collection of policy premiums in accordance with Your instructions. If you fail to pay any premium on the due date for payment, GFP Home Heating Care Ltdwill notify you in writing within five working days, your policy will be suspended immediately and you will not be covered during this period. If you do not pay in full within thirty days of the due date, Your policy will be cancelled. Any outstanding payments will be requested and upon receipt of cleared funds your cover will restart.

To prevent claims on pre-existing problems (and therefore reduce premiums) a 28-day waiting period, where GFP Home Heating reserves the right  refuse new customers claims, applies in the first year of your policy. The date from which you are able to make a claim is shown on Your policy summary under ‘Period of Insurance’. Providing you renew before the expiry of your policy no waiting period applies after your first year’s cover.

Servicing/Breakdown Appointment Procedures

GFP Home Heating Care Ltd – A promise of service
GFP Home Heating Care Ltd, wish to provide you with a very high standard of service. Very occasionally GFP Home Heating Care Ltd, receive complaints, which GFP Home Heating Care Ltd, investigate at once. Every effort is made to resolve them to yoursatisfaction.
If you have a complaint please write to the to GFP Home Heating Care Ltd 114/116 Victoria Road, Scarborough, YO11 1SL. If your complaint relates to the service you experienced as a result of a claim, and you feel that the matter has not been resolved satisfactorily, you may escalate your complaint to the Company Director of GFP Home Heating Care Ltd. In the unlikely event that you are not satisfied with the response from GFP Home Heating Care Ltd, GFP Home Heating Care Ltd, will provide you with information on how to complain to the Financial Ombudsman Service.

Changes to Terms and Conditions

GFP Home Heating Care Ltd, reserve the right to amend the terms and conditions when necessary. you will be informed of any amendments.